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You
work with the owner of the company:
From the first meeting with the architect or
designer, Terry will be a part of your project. Often
times, he serves as the project manager that monitors
and executes the job onsite, at your home. He’s your
familiar face every step of the way. |
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Terry
G. Perkins is a remodeler that understands the client
experience: Terry
personally has lived and breathed the remodeling process
with his own family, so he understands first-hand how
a remodel can affect a household. Be assured that everything
we do, the owner is our number one priority. |
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100%
Satisfaction Rate: The majority of our clients
have lived in the home during the remodeling process.
That being said, in 2006, based on the Guild Quality
survey, similar to a J.D. Power award, we
received a 100% satisfaction rate! |
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Sticking
to the schedule: When we schedule out a job,
we understand that there is no such thing as a perfect
remodel process; things will happen that will affect
the completion date. That’s why we make sure to account
for changes, and we keep our clients in the loop with
regular updates. By setting reasonable time expectations,
we help alleviate gross miscalculations or huge time
surprises. |
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Seasoned
professional with years of experience:
Terry didn’t just come across remodeling one
day and decide that it looked like fun; it runs in his
blood. From the time he was four years old, he has been
on work sites, learning from his father who was a contractor.
Starting his own remodeling business in 1988, Terry
G. Perkins has completed hundreds of projects. The company
is extremely proud of the work and relationships we’ve
built. |
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Customer
Loyalty: When your customers are your best advertisement,
you know you are doing something right. Terry G. Perkins
has “Clients for Life” and that’s not just a slogan.
Some of our clients have commissioned multiple projects,
often times not even asking for comparative bids. It’s
a trust factor that you have to earn. If you ask to
speak to a reference, our clients would be excited to
talk to you. |
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When
you do your walk-through, you can expect the project
to be perfect, or we fix it: We use a Zero Punch
List system, meaning that by the time you walk through
the project, there should be nothing that needs to be
fixed or touched up. We make progressive adjustments
over the course of the job, addressing things that need
fixing when we spot them. That way, the homeowner doesn’t
have to go through the hassle of creating a checklist
of to-dos. When the remodel job is complete, all there
is left to do is enjoy the home! |
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Availability
and Responsiveness: We understand how important
it is to be available to our clients. Terry G. Perkins'
staff gives all of our clients his cell phone and business
number, even taking calls in the dead of night if an
emergency arises. When you call we’ll be responsive to
your needs. |
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You’ll
know how much things cost: Terry G. Perkins believes
in fixed prices and detailed specifications when constructing
the scope of work and the contract. If changes are made,
they are detailed and priced separately, so you’ll always
know what you’re paying. |
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We
build beautiful:
As a general rule, Terry G. Perkins builds for
consistency, making sure the work we do matches perfectly
with the existing home and the vision or style you are
expecting. The owner is always right; our job is to
help ensure that aesthetically, the finished product
is something you’re going to love. |
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Warranty:
Terry G. Perkins provides an exceptional 2 + 5 + 10
year warranty on everything dealing with the remodel,
from craftsmanship to the products that we use. We go
above and beyond the norm. Here are the details. |
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- Items that
local and state regulations require a one year warranty
for, including all labor and materials, Terry G. Perkins
warrants for two years.
- Doors, door
hardware, windows, and exterior finishes we warrant for
five years.
- Terry G. Perkins
warrants against structural defects for ten years.
- Any warranty
work is inspected within 24 hours of the initial request.
- Our Zero Punch
list system ensures that at completion, the client is
100% satisfied with our work. We don’t leave until our
clients are happy.
- We will contact
you periodically to schedule an inspection of our work
to see if any warranty issues have occurred.
- If at any time
you find a problem with our work, please contact us. We
will be more than happy to come out and inspect the problem.
In some cases, we may fix construction related problems
at no charge, even for items no longer warranted.
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